FREQUENTLY ASKED QUESTIONS
IS WOOGIE MOBILE?
Woogie is a fixed device. Unlike mobile devices running on batteries, Woogie is always connected to an electrical socket so that it’s impossible to lose, forget or misplace. Kids will always find it on their home desk or nightstand both in the morning when they wake up and in the afternoon or evening when they want to be entertained.
CAN CHILDREN TAKE WOOGIE TO SCHOOL?
Woogie is not designed as a mobile device. It’s best suited for a kid’s room. If you want other children to get to know Woogie, ask them to join your kid for a Woogie pyjamas party. ☺ Together, they can take part in interactive stories, listen to music or compete in quiz challenges.
CAN MY KID TALK TO WOOGIE FROM ANOTHER ROOM?
Not quite. Although Woogie is a voice-activated device, it also needs to pick up movement to engage in conversations. Therefore, it works best when a kid is in the room. On the other hand, parents can interact with Woogie from anywhere. The mobile app enables them to monitor conversations, control topics or send messages to their kid wherever they are.
SECURITY & CONTENT
IS THE CONTENT SAFE?
The content Woogie uses is created from scratch with the children’s educational needs in mind. The information Woogie delivers is safe and suitable for 6-12 year old children.
WHAT HAPPENS IF MY CHILD USES BAD LANGUAGE?
Woogie identifies swearing and cursing and tries to appease the child through positive advice or funny jokes. If any interaction based on foul language happens more than once, Woogie notifies the parents via the mobile app.
DOES WOOGIE SPREAD FALSE OR NEGATIVE INFORMATION?
Woogie learns things related to your kid’s interests based on everyday conversations. Sure, kids may change their interests anytime, making old ones irrelevant or apparently false. But Woogie quickly catches up with them. As far as the encyclopedic content is concerned, Woogie always delivers true, verified, accurate information from constantly updated knowledge & learning modules. What’s more, Woogie is a true friend and never reveals the kid’s negative opinions on people, school or everyday matters to others.
CAN I ERASE WHAT WOOGIE LEARNS ABOUT MY KID?
Erasing data will make Woogie less relevant to your child, but yes, you can delete it anytime. Woogie will still be functional, although lacking its sparkling personality. ☺
CAN WOOGIE BE HACKED?
Ever since Woogie’s earliest stage of development, we made security our top priority. Woogie is secured against attacks and we’re committed to preventing and treating such issues with maximum care and immediacy. During use, thanks to its updatable embedded software, the Woogie device will automatically sync and receive the latest security updates.
HOW SECURE IS WOOGIE?
In January 2017, we have been accepted as full members in the IoT Security Foundation and we've started to implement very strict development procedures. Also, we are already working with KidsSafe for getting COPPA certification in October this year.
CAN WOOGIE BECOME BORING?
We hope not, since we’ve put all our effort into creating a super engaging user experience. Woogie is built to adapt to each child’s habits and interests to ensure personalized fun and interactivity. Of course, kids always shift interests, but we’re dedicated to delivering as many relevant and interesting things as possible through Woogie.
HOW CAN WOOGIE CONVINCE MY KID TO STUDY/LEARN?
Our content designers use gamification techniques to make learning fun. For instance, if a kid does well on a school-related quiz delivered by Woogie or if he is patient enough to discover the end of an interactive story based on school curriculum, Woogie unlocks special content for the child’s enjoyment. Parents also receive notifications via the dedicated mobile app if their kid refuses studying or learning challenges.
HOW IS WOOGIE FUN?
Woogie’s personality was created with help from a creative writer and a comedian for kids. They are constantly writing use-cases of interactions and lines that are meant to be fun and positive. On top of that, Woogie accesses riddles, jokes, quizzes, games, interactive stories, play music or stream podcasts for constant extra fun.
WHAT TECHNOLOGIES DOES WOOGIE USE?
The artificial intelligence in Woogie understands each child’s interests and adapts the way content is delivered for the best user experience possible. Along text-to-speech and speech-to-text technology, we’re building the decisional mechanism in-house to select the right source of answers and the best NLP algorithms for categorizing the kid’s requests.
HOW DOES WOOGIE’S MEMORY WORK?
Woogie’s memory is so sharp thanks to machine learning algorithms. The more the kid interacts with Woogie, the better it will understand his interests and deliver a richer, more personal interactive experience.
HOW IS WOOGIE BETTER THAN A TABLET OR A MOBILE PHONE?
Your kid will interact with Woogie through voice, thus helping him avoid the headaches or eye strains specific to long exposure to mobile screens. In terms of information, Woogie doesn’t search for answers on the world wide web, but in a collection of curated, verified and childproof content. There’s no risk of accessing mature, violent, unsafe or unsuitable information.
I HAVE TWO KIDS. CAN THEY BOTH TALK TO WOOGIE?
If two kids talk to Woogie, it will learn about both of their interests and deliver content specific to their preferences combined. We recommend both your children own a Woogie, and customize it to their age specific preferences. Check out the combo perk we’ve created for this kind of situations!
HOW LONG CAN MY CHILD USE WOOGIE?
Since Woogie can be updated with premium content indefinitely, we’d say that Woogie is immortal and kids can use it as long as they want as long as they find it entertaining after the age of 12. ☺
IS WOOGIE ADDICTIVE?
Kids adore Woogie, that’s for sure! But the ones who have tested it still love to interact with their real-life friends as well. ☺ Parents needn’t worry about device addiction. Woogie has a built-in feature that sends notifications to the mobile app when the child is spending too much time with it.
HOW CAN WOOGIE BEFRIEND BOTH A 6 Y.O. AND A 12 Y.O KID WHEN THEY HAVE DIFFERENT INTERESTS?
Woogie adapts to age specific interests. It can also be improved with premium content for certain ages, interests and school curricula. A 6 year old’s Woogie will always be different from a 12 year old kid’s.
HOW PROACTIVE IS WOOGIE?
Through the mobile app, parents can push more content related to a specific topic, making Woogie more proactive at stimulating the child in that area of knowledge. Be careful not to cross the indicated UX limit though, as this will compromise your kid’s experience.
WHAT LANGUAGES DOES IT SPEAK?
For now, Woogie only speaks English.
IS THE WOOGIE MOBILE APP FREE?
Yes. The mobile app is free for every parent who adopts Woogie.
WHAT IS CROWDFUNDING?
Crowdfunding is the practice of funding a project or venture by raising money from a large number of individuals who share an interest in the project.
We chose Indiegogo because it’s one of the most important and trustful crowdfunding platforms in the world, with a community of 15 million people and projects worth $1 billion in terms of funding.
WHY SHOULD I TRUST INDIEGOGO?
Indiegogo is a highly trusted and respected crowdfunding platform. It helps you support us and Woogie, an Arrow-certified device. (Arrow is one of the biggest electronics distributors worldwide).
HOW DO I ORDER WOOGIE?
Click the perk you want on Woogie’s Indiegogo page and fill in the pre-order information. You can safely pay with a credit card for your perk of choice.
WHY SHOULD I BACK WOOGIE?
By backing Woogie you help us produce the first batch and develop it further. Since this is a pre-sale campaign, you’ll also get a significant discount for pre-ordering. In the first day of the campaign (May 16th) Woogie’s price is $79, during the campaign (for a limited time only) you can buy Woogie for $99, afterwards the price will be $109. The retail price is $139.
WHAT HAPPENS IF THE PROJECT DOESN’T GET FUNDED?
You will get a full refund.
CAN I RETURN WOOGIE IF I DON’T LIKE IT OR IF WE DON’T GET ALONG?
Yes. And we’ll send you your money back. Since we’re dedicated to offering your kid a memorable Woogie experience, in case you return it we’d be super grateful if you answered a few questions related to our product so as to help us understand how we can improve Woogie in the future.
WHEN WILL I RECEIVE WOOGIE?
Woogie will be delivered to your home in February 2018. We’ll do our best to ship it sooner, but we don’t want to promise and disappoint you.
WHERE DO YOU SHIP WOOGIE?
We currently ship to the US, Canada and the European Union.
Didn't find what you were looking for? Ask here and we will back to you in less than 24 hours